Case Study: Proposal for Hyundai Motors

This proposal for Hyundai Motors outlines a learning solution designed to enhance customer service efficiency through effective use of the Dealership Management System (DMS). The module focuses on core functions such as accessing customer profiles, managing service scheduling, and improving communication between technicians and customers. By integrating gamification and upskilling strategies, the program promotes engagement, operational accuracy, and leadership buy-in.

Core Concepts of ADDIE, AGILE, and Enterprise Design Thinking were incorporated in my approach. Adult learning theories of Maslow, Bloom, and Vygotsky developed my thinking along with utilizing best practices in gamification.